Welcome to our

Help center

Write us an e-mail support@cykom.com
Call our friendly staff +45 89 87 86 82

Monday - Thursday: 09 - 17 (9 am - 5 pm)
Friday: 09 - 16 (9 am - 4 pm)
Saturday & Sunday: Closed
Holidays: Closed
Our timezone is Central European Time (CET/GMT+1)

Please note we don't process orders and customer service is closed on national holidays. See the list of holidays here.

Can't wait to get help? View FAQ

FAQ

See our most frequently asked questions below.

The stock status is shown on the product page. If the product is in stock, we indicate "in stock" with a green dot, or "only few left" with a yellow dot. If the product is out of stock, we indicate "out of stock" with a red dot.

Finding the right size can be difficult as the fit can vary from brand to brand. First, see if you can find a size guide under the specific product you are looking at. Alternatively, you can write to us via our size form here.

We ship to 75 countries worldwide including all Europe, United States, Japan, Singapore, Canada and Australia. See our full country list here.

We always work as fast as we can to offer new items on our webshop. You can always follow our product releases by signing up for our newsletter or follow us on our Instagram.

All orders placed before 13:00 (1 pm) (CET/GMT+1) will be packed and shipped the same day.

The courier will usually pick up your order between 14:00 (2 pm) and 15:00 (3 pm) (CET/GMT+1) only on weekdays.

You will receive an email with your tracking number as soon as your order is shipped from our warehouse.

Our time zone is: Copenhagen, Denmark (CET).

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We will return within 24 hours.

Customer care

Do you need help?

We have many years of experience within cycling. Feel free to contact us if you have any questions.

We answer emails within 24 hours.