How to return

Please read this guide carefully before you start your return.

You have 30 days to return any item from the day you receive your order.

How we handle returns:

Should you regret your purchase, we kindly ask you to return the package using your local post office or with a return label from us.

We can provide pre-paid return labels with UPS or FedEx, depending on your country and the shipping price. We mainly choose UPS for return labels. We will send the return label to you via email and deduct the return fee from your total refund amount.

Contact us if you want to hear your price for a return label. The pre-paid label fees are different depending on your country. Usually, the return fee is in the same price level as our shipping rates when you order to your address (typically between 10€ and 25€).

Remember that the item should be in the same condition as when you received it. You can read more about our general terms and return policy here.

How we handle exchanges:

If you wish to exchange an item, simply create a normal return, as described below, and then place a new order with the item you wish to exchange.

How to return:

  1. Go to our returns portal (also available via the bottom of this page).
  2. Write your order number (e.g. "EU12345") and your e-mail.
  3. Choose the product(s) you would like to return.
  4. Select the reason for why you return the product.
  5. Select your desired shipping company (FedEx or UPS).
  6. You will receive an email with a confirmation and return label.

Please note that you can also use your local post office instead of our pre-paid return label. If you use your local post office, you will be responsible for the tracking and insurance of the package. You will not receive your refund before we receive the return package in our warehouse. Our pre-paid label will first be paid when it is scanned by the courier.

Start your return via the button below.

Customer care

Do you need help?

We have many years of experience within cycling. Feel free to contact us if you have any questions.

We answer emails within 24 hours.